Contract Manager – Cleaning & Hygiene Services

Bidvest Prestige

Contract Manager – Cleaning & Hygiene Services

Company: Bidvest Prestige
Location: Cape Town, Western Cape
Job Type: Permanent
Salary Range: R240 000 – R264 000 per annum
Date Posted: 28 August 2025
Closing Date: 04 September 2025
Division: Western Cape Division
Business Unit: Western Cape
Industry: Cleaning & Hygiene Services
Functional Area: Operations

About Bidvest Prestige

Bidvest Prestige is one of South Africa’s leading providers of professional cleaning and hygiene solutions, trusted by businesses across multiple industries for its commitment to excellence, innovation, and customer satisfaction. With operations nationwide, Bidvest Prestige focuses on delivering world-class services that not only meet but exceed client expectations.

The company is currently looking for a Contract Manager to join its Cape Town operations team. This is a fantastic opportunity for a motivated and detail-oriented professional with experience in facilities management, customer relationship management, and operational leadership.

Role Purpose

The Contract Manager will be responsible for implementing and managing tailored cleaning solutions for clients in line with agreed Service Level Agreements (SLAs). This role requires a balance of strategic oversight, operational execution, and staff management to ensure high standards of hygiene and service delivery are consistently maintained.

Key Responsibilities

As a Contract Manager, your duties will include:

  • Client Service & SLA Management
    • Ensure efficient delivery of services as outlined in SLAs.
    • Conduct daily audits on service quality and maintain prescribed standards.
    • Provide monthly compliance reports and feedback to clients.
    • Build and maintain strong client relationships to ensure long-term satisfaction.
  • Health, Safety & Risk Management
    • Implement effective Health, Safety, Environment (HSE) and Quality Management Systems in collaboration with the Operations Manager.
    • Ensure compliance with the Occupational Health and Safety Act and ISO 9001 standards.
    • Identify risks, deficiencies, and gaps in service delivery, recommending cost-effective solutions.
  • Staff Leadership & Performance Management
    • Manage, coach, and mentor subordinate employees to improve performance.
    • Develop work schedules, prepare shift rosters, and approve leave.
    • Monitor performance, resolve conflicts, and implement corrective actions when required.
    • Drive continuous staff development through training and capacity building.
  • Operational Excellence
    • Explore innovative, best-practice methods to improve efficiency and reduce costs.
    • Assist with projects, providing technical expertise and operational support.
    • Ensure cleaner work schedules are effectively implemented and monitored.
    • Prepare and analyse reports to identify trends, areas for improvement, and compliance gaps.

Minimum Requirements

To qualify for this role, applicants must meet the following:

  • Education & Qualifications
    • Matric (Senior Certificate).
    • Formal qualification in Project Management, Operations Management, or a related field.
    • Valid South African driver’s licence.
  • Experience
    • Minimum of 3 years’ experience in Facilities Management, Customer Relationship Management (CRM), Property Management, or Financial Management.
    • Strong background in cleaning services, facilities, or contract management.
  • Technical Skills
    • Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook).
    • Intermediate knowledge of MS Project and PRP.
    • Sound understanding of the OHS Act and ISO 9001 Quality Management Systems.

Competencies & Personal Attributes

The ideal candidate should demonstrate:

  • Strong initiative and proactive problem-solving skills.
  • Ability to work under pressure and meet deadlines.
  • Excellent written and verbal communication skills.
  • Solid supervisory and leadership abilities.
  • Analytical skills with a focus on planning and scheduling.
  • Customer focus and strong negotiation abilities.
  • Team-oriented mindset with strong relationship-building skills.
  • High stress tolerance and motivation to achieve objectives.

Why Join Bidvest Prestige?

  • Be part of a leading national brand in cleaning and hygiene services.
  • Work in a dynamic environment where innovation and best practices are encouraged.
  • Enjoy opportunities for career growth, professional development, and continuous learning.
  • Competitive remuneration with benefits aligned to industry standards.

Application Process

Interested candidates are encouraged to apply before the closing date of 04 September 2025. Please note that only shortlisted applicants will be contacted. If you do not hear back within 10 working days after the closing date, kindly consider your application unsuccessful.

Bidvest Prestige is an equal opportunity employer and supports transformation in line with its Employment Equity Plan. Applicants from historically disadvantaged groups are strongly encouraged to apply.

To apply for this job please visit bidvestprestige.simplify.hr.